Field tech upskilling
Remote expert guidance for a major telecom company
The challenge
Senior field technicians were retiring, and junior techs couldn't build the same depth of expertise fast enough to replace them.
What we built
A see-what-I-see experience on smartglasses. A senior tech anywhere in the world watches the junior tech's live view and guides them through the job, hands-free, in real time.
The result
Junior techs solve problems on the spot instead of escalating them, and learn from an expert while doing the work rather than in a classroom.
